Privacy Policy

The Bespoke Painting Company is committed to protecting your privacy. We take the privacy and protection of our clients’ data, both personal and business-related, seriously. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have.

The information we collect

When you contact or engage The Bespoke Painting Company (for example to request a quote, book work, or make an enquiry), we may collect:

  • Your name

  • Postal address (including site address where work is carried out)

  • Email address

  • Telephone number

  • Payment information (for example card details) where you choose to pay by that method

  • Information you provide about your project, preferences, and requirements

We will only collect and use your information where we have lawful grounds and legitimate business reasons for doing so. We will not ask for more information than we need.

How we gather this information

We may gather information:

  • In person

  • Over the telephone

  • By email

  • Through our website (including via forms)

  • Through cookies and similar technologies (see below)

How we use this information

We will be transparent in our dealings with you and will use your information for purposes such as:

  • Responding to enquiries and providing quotes

  • Planning and delivering our services

  • Communicating with you about your project, scheduling, and any changes

  • Invoicing and taking payment

  • Keeping internal records for administration and service delivery

We train our team and contractors (where applicable) so they understand their privacy obligations.

Marketing communications

We may also wish to provide you with information about our services, updates, or other information that may be of interest to you. If you would rather not receive this information, please contact us and we will stop.

Sharing your information

We do not sell your personal data.

We will not voluntarily disclose your personal data to anyone outside our business except where necessary to deliver our services (for example, payment providers or trusted suppliers) or where we are required to do so by law.

We may disclose information if required by a valid court order, or if requested by relevant regulatory authorities and appropriate agencies for the purposes of fraud prevention or other lawful investigations.

Our website and cookies

When you visit our website, we may store small files on your computer or device (commonly known as cookies). Cookies help websites function properly and can help us understand how our site is used so we can improve it.

We may use cookies to:

  • Help you navigate the site more easily

  • Remember preferences where relevant

  • Understand how visitors use our website so we can improve content and performance

You can block or erase cookies from your computer or device, but certain parts of our site may not work correctly if your browser is set not to accept cookies.

How we protect your information

The internet is not a completely secure medium. However, we have put in place appropriate security procedures designed to protect your personal information.

These may include:

  • Limiting access to personal information to those who need it to perform their role

  • Using password controls and access management for systems

  • Confidentiality obligations for staff and contractors

  • Using best-practice security measures for payment information via our payment providers

Updating your details

Please contact us if any of the information you have provided changes, for example if you change your address, email, or telephone number.

Your rights and choices

You can contact us to:

  • Request access to the personal data we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete personal data we hold about you

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to this policy

If we change this Privacy Policy, we will post the updated version on this page and, where appropriate, provide a notice on our website. Continued use of our website or services will signify that you agree to any such changes.

Contacting The Bespoke Painting Company

If you have any questions about this Privacy Policy, or if you would like us to update or erase any personal data we hold about you, please contact us via the contact details shown on our website.